Customer Service in a Digitalised World

Customer Service in a Digitalised World

People do business with people, not brands. This, of course is nothing new, but how to personalise and go above-and-beyond in today’s highly digitalised world may well prove to be a completely new challenge.  Delivering unwavering high-quality customer service...

Do You Have A Douchebag Policy?

Do You Have A Douchebag Policy?

Why Working With Clients You Hate Is A Terrible Business Strategy You might be thinking, “a client’s a client” but that’s not true. If your customers are all douchebags… they’re hurting your business, they’re hurting you and this is why you need a policy to get rid of...

How To Beat The Mean Girl

How To Beat The Mean Girl

… Lessons In Supporting Each Other In Business Twenty years later, we are seeing women doing things our grandmothers would never have dreamed of. Starting business empires. Working in formerly male dominated industries. Working and raising a family. Yet, there is a...

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